Return Policy

Changing or Cancelling Your Order: After you placed an order, your order begins to process. Once order is placed, you can no longer change the size/quantity/color/ or add other items or change the mode of payment but you can definitely request to remove the item or cancel your order to place a whole new one. To change or cancel your order prior to shipment, you must contact customer care. Please note that most orders process quickly and can enter the shipping process within 24 hours. If your order has already entered the shipping process, it cannot be changed or cancelled.

Cancellation: If you wish to cancel your order, please send an email to support@goselle.com with your order ID and reason for cancellation. Please note that cancellation should be requested within 24 hours after placing an order or before it gets handed to the shipper. Occasionally, orders or parts of an order can cancelled by our system for various reasons such as below:
Items not available.
Difficulty in processing your payment information.
Cannot ship to address provided.
Duplicate order was placed.
Cancelled due to customer’s request.
Damaged or faulty items.
Incomplete shipping details provided (address/mobile number).
Returns policy:
We don’t have a direct exchange, but we accept returns. This is permitted within 10 days upon receiving the order, and the amount will be added to your wallet once the return is processed
We do not have a Cash Refund Policy. We can only add the amount of the returned items to your wallet which can be used for future purchase (excluding the shipping fee).
Items must be in good condition with its original packaging/tags and invoice.
Return Process: We will arrange a pickup via courier. Please take note that for pickup, there will be a pickup charge which will be deducted from the wallet amount which will be added to your account
Non- returnable items:
No return is accepted on cosmetics such as makeup, lipsticks, lotions etc.
Perfumes will not be accepted if the nylon packaging is torn or opened.
Lingerie, undergarments, swimwear and same like cannot be returned due to hygiene reasons.
Products that was ordered online from the Special Deals section cannot be returned.