For inside Qatar we provide our self shipping method which costs based on area. For outside the Qatar, we ship through DHL, FedEx, UPS, or Aramex.
Usually, inside Qatar, we deliver your orders within a few hours. Some order becomes delayed which we deliver on the next day. For outside the country, we provide the tracking number to the customer to track shipments.
Yes, we ship internationally. For international orders, cash on delivery isn’t allowed. You must have to pay online to proceed the order.
Our customer service is available 24/7. Please send us an email or start a chat through WhatsApp. within a few moments our support team will join you.
The couriers who deliver your shipment will unfortunately not be able to accept your returns. We have a policy to make a schedule for return via courier. Just let us know through any one of our customer service channels and we will arrange for return.
We accept Cash on delivery, PayPal and all types of Debit, Credit cards. For outside Qatar delivery payment must be done through PayPal, Debit or Credit cards
You have 1 hour to change or cancel your order from the time you placed. In that case, we recommended you to send an email or chat via WhatsApp to inform us.
No, it’s not compulsory to create an account to make an order. You can checkout as a guest. However, we suggest creating an account to save the address for the next order and to get an alert on sale notification.
We will only refund the total amount of the returned items excluding the shipping fee to your account wallet.
Yes, we accept exchange items within 15 days from the purchase date due to any valid reason. We don’t give a cash refund for any order. To exchange any items, the customer should pay the delivery/return charge.